Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have already replied to your email mentioning that you had used an incorrect email ID while signing up.
If you are still facing the issue, please let us know.
With that said, you have another account that is marked as free. Would you like us to merge the two accounts? If so, which one do you want to keep?
Hi Uzair
Thanks for your message. Unfortunately, I can only access one account and it says I only have the free version. Please can you merge the two accounts, and confirm the log in details I need so I can finally resolve this.
Many thanks
Coralie
Hello,
We replied to your email again and from your most recent reply, it looks like you have been able to login already.
Do let us know if you need assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
