Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
The News Sitemap is a PRO feature and your account is showing the Free status. Can you please share the email id that you have used to purchase the PRO version?
Looking forward to helping you.
Hello,
Our team has confirmed that the PRO subscription is no longer active in your account as you have already asked for a refund and it has been initiated from our end. Since the News Sitemap is a PRO feature, it will not work on your site with the Free subscription.
Hope this clarifies your doubts. Let us know if you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
