Hello,
Thank you for contacting us and we regret the inconvenience caused.
I logged into your website’s admin area but I was unable to replicate the issue. The excerpt variable is working as expected. I checked this with few products and also with a post.
Please have a look at the screencast in the sensitive data section of this ticket.
If there’s a specific post/page/product/CPT with the issue, please share its URL so that we can investigate further.
Looking forward to hearing back from you.
Thank you.
I had already edited the product you checked.
Check a product i had not edited with rank maths ( product with no seo score)
Hoping to get a swift response
Hello,
Sorry for the unfortunate delay.
I tried to login into your website’s admin area but I was unable to do so. An error for maximum login attempts is shown. Please see the screenshot in the sensitive data sections of this ticket.
I also tried to check after 1 hour but the issue persists.
Please verify the situation and let us know so that we can investigate further.
If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Try again.
You probably were locked out because the temporary account i created for your troubleshoot got logged in from different hosts and Ip.
I guesss from your team.
I just terminated all sessions so, you can try again.
Hello,
I am also unable to replicate the issue on your website. I have shared the screencast in the sensitive data section. If the issue still persist on your website. Could you please consider using a different web browser such as chrome?
Looking forward to helping you. Thank you.
Now, you see the problem.
%excerpt% in the snipet was usually automatic and don’t need to edit the snippet on the edit page.
But now, i have to edit and i dont know why the sudden change
Hello,
I tried to login again but still getting the same error for maximum login attempts.
Since we’re a distributed team, we have dynamic IPs. Please temporarily disable this mode of verification so that we can investigate further.
Alternatively, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
Looking forward to helping you.
Thank you.
Try now.
I just cleared all opened sessions
Hello,
I’ve tried checking the products that you haven’t optimized yet, and the excerpt is already showing in the meta description. Please refer to the screencast in the sensitive data section.
Please clear your website and browser’s cache if it’s not showing on your end.
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
