Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please be more specific and tell us the steps to replicate this incompatibility? What plugins and versions do you have installed?
Looking forward to hearing back from you.
Hello,
Thank you for your reply,
Here is a screenshot of one of the failed integration we faced when the Plugin is activated : https://snipboard.io/pSUXhK.jpg
Rank Math Version : Version 1.0.70
Thanks and regards
Hello,
Thank you for your patience.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested of our testing site for your investigation. Can you please check further?
Thank you.
Hello,
Upon checking, I noticed your website is currently using an https variation but in the general settings, it is not using that variation. Could you try changing this to https and see if this allow the API/integration to work?
https://i.rankmath.com/biDyuR
https://i.rankmath.com/6RPyoO
We are looking forward to helping you. Thank you.
Hello there,
It’s Https in general setting. https://snipboard.io/X6wuFl.jpg
and it still doesnt work
Thanks and regards
Hello,
The temporary access token has expired, could you please generate a new access token?
Looking forward to helping you. Thank you.
Hello,
I’ve extended now the acces you can enter.
Thank you.
Hello,
We are still unable to login into your website with the given link, Could you please extend the login link?
Also, Please make sure you extend it for at-least 48 hrs.
Looking forward to helping you. Thank you.
Hello,
Sorry it was a plugins comflict, now you can enter.
Many thanks.
Hello,
It looks like the issue with the login link still persists, Watch the below screencast:
https://i.rankmath.com/ImP04n
Do let us know once it is done.
Looking forward to helping you. Thank you.
Hello,
Please clear your browser cache or try in another browser.
Many thanks.
Hello,
It looks like your website is still making a connection with the http version instead of https.
Here is the screenshot for your reference:
https://i.rankmath.com/AjR6JM
According to your screenshot, it’s HTTPS. Could you please check and revert?
Looking forward to helping you. Thank you.
Hello,
Yes as it’s only a staging site there no SSH, but now i’ve just activated it for this test domain but i still don’t know how to change the domain onWP settings.. Is it an obligation to investigate for the issue ?
Best regards.
Hello,
We wanted to troubleshoot the issue further, but the temporary access token has expired. Could you please generate a new access token?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
