Hi,
I discovered that the Pro subscription for some reason has been registered under another email account even though I used the this accounts mail when I purchased it.
Could you please help to move the subscription over to this account?
Cheers
Chris
Hello,
Thank you so much for getting in touch.
We have forwarded the merge request to the relevant team. In the meantime, please use the direct login link we have shared in the sensitive data section to access your PRO account.
You can follow the below steps to activate the license:
Step 1: Update to the latest version manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
