RankMath doesn’t save data

#242353
  • Resolved Dominic Bagatzky – Podcast Experte

    4 years, 4 months ago

    Rank Math free

    Hi,
    we have a problem from one day to another. SEO Titel, Permalink, Expert and Focus Keyword is not been saved. A few days everything worked fine and than, it doesn’t save the data. Than I have updated everthing. All Plugins ans WordPress to the newest version. But the issue is still still ongoing.

    Here you can see a little screencast (german):

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anas

    4 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please ensure that you are using the latest version of Rank Math:
    https://rankmath.com/changelog/

    Then clear the Rank Math transients by going to Rank Math > Status & Tools > Database Tools > Remove transients
    transients

    If the issue persists, check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    I hope this helps. Looking forward to helping you.

    Dominic Bagatzky – Podcast Experte

    4 years, 3 months ago

    Rank Math free

    HI the issue is still ongoing. I cannot figure out the problem.

    Now I have the idea to deactivate the plugin and reactivate it. But what happend with all the “old” SEO data. Are this data still available when I deactivate and activate the rankamath plugin? Because we have roundabout 700 Blogposts with SEO data.

    Kind regard
    Dominic

    Anas

    4 years, 3 months ago

    Rank Math business

    Hello,

    You will not lose any data if you deactivate and reactivate the plugin as the data is stored in the database.

    We would like to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Dominic Bagatzky – Podcast Experte

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Dominic Bagatzky – Podcast Experte

    4 years, 3 months ago

    Rank Math free

    Hi Anas,
    I have created a temporary Admin Login. See sensitive data section.

    Kind regards
    Dominic

    Anas

    4 years, 3 months ago

    Rank Math business

    Hello,

    I logged in to your website, created a draft post, and added a focus keyword to the draft post, access to this file is getting blocked:
    /wp-json/rankmath/v1/updateMeta?_locale=user
    (Check screenshot in the sensitive data section)

    If you are using Cloudflare or any security plugin, you should whitelist the file in Cloudflare and Firewall, if that does not help I would recommend contacting your hosting support, to check if something is blocking access to that file.

    Here is a guide you can follow to fix this issue:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘RankMath doesn’t save data’ is closed to new replies.