Hello,
Thank you for contacting us and we regret the inconvenience caused.
Upon checking your website’s source, I found that there are 2 canonical tags present. Please have a look at this screenshot for a quick reference: https://i.rankmath.com/Hxqwhj
The presence of more than one canonical tag is the reason why you’re getting that error.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know how that goes.
Thank you.
hi i disable your plugin and it fixed! so now what should i do
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please confirm if the issue is resolved? Let us know if you need any further assistance with this.
Looking forward to hearing from you.
Hello, good time, no, your colleague asked me for access to the WordPress dashboard, and I sent it for review.
Hello,
Upon troubleshooting the issue with the health-check plugin, I found that the plugin tagDiv Composer is throwing the canonical URL.
Here is the screenshot for your reference:
https://i.rankmath.com/eay3Nk
Please get in touch with the plugin developer or check the settings of the plugin to sort the issue.
Do let us know how it goes.
Looking forward to helping you. Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
