Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The URL you have mentioned doesn’t redirecting as of now. You must have disabled “product category base“? In order for us to troubleshoot the issue further, We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
i added the login link
the problem happens when the Redirections is enabled
How it happened on 3 websites all second language version URLs get redirect 301 loops when i enabled General Settings:
Links:
Strip Category Base
Woocommerce:
Remove base
Remove category base
Remove parent slugs
Hello,
I can’t seem to replicate the issue, Watch the below screencast for your reference:
https://i.rankmath.com/oIREC0
Also, Could you please give us the affected URL which you think will cause the redirection issue?
Looking forward to helping you. Thank you.
it seems that the problem shows on all product pages and product categories
Watch this screencast
https://drive.google.com/file/d/1dmPLA0V-aP8-1YKmwMuRGn4K7j8WMgQ6/view?usp=sharing
Google search console started detecting them now
Hello,
I checked the links in your screencast and also some other links but I was unable to replicate the issue.
Please have a look at the screencast in the sensitive data section of this ticket.
If you’re still facing the issue, then please clear your website and browser’s cache and see if that fixes the issue.
Let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.