Redirecting is not creating

#239993
  • Resolved Outdoor Norway AS
    Rank Math free

    Hi,

    We create REDIRECTIONS and then go to the redirections page and there inso redirections created.
    Also all other redirections we previous had was deleted. We been trying it for the last 4 days and cannot find a solution and certainly need help from your support. Your team is already as USER and PASS for our wordpress dash.

    We are losing so much ranking on google due the redirections is not working, I identify it via MOZ reports.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Assuming our email ID is the username, could you also share the password for the login so that we can investigate the issue further?

    Looking forward to helping you.

    Thank you.

    Your team know the password, I don’t have your password!

    Please let me know if do you want I create a new Pass for you?

    Hi, I have created a new password for you! please see the sensitivity data.

    Yes, your email is the ID.

    Prabhat
    Rank Math agency

    Hello,

    I visited your website’s admin area and found that the redirections table was missing in the database.

    I went ahead and recreated the redirections table from your WordPress admin area > Rank Math > Status & Tools > Database Tools > Recreate Missing Database tables, and the issue is fixed. The redirections are now saving properly.

    Please have a look at the screencast in the sensitive data section of this ticket and confirm it on your end.

    Looking forward to hearing back from you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Redirecting is not creating’ is closed to new replies.