Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that you have added your default Opengraph thumbnail under Rank Math > Titles & Meta > General > Opengraph Thumbnail.
https://i.rankmath.com/vAyWIS
In your individual posts/pages, please also ensure that you have added a social image there.
If the issue persists, it could be that the plugin you are using is adding that Facebook icon. To determine that, please follow the steps: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes.
Hi sir, the Opengraph Thumbnail was already uploaded and the problem persists. I am not using any other SEO tools and i am working with the DIVI builder. The support from DIVI told me: The Rank Math Plugin is overriding the og image that you are setting in the plugin. When I disable the Rank Math plugin and then I refresh the page I can see the correct featured that I set in the og module settings. Hope this information is helpful in order to solve this problem
Thanks
Hello,
I tried checking the link, the link is not reachable due to a DNS error.
Check the screenshot in the sensitive data section.
Please check if the domain is correctly pointing to the nameservers. I’ll suggest you get in touch with your web hosting to fix this issue.
Please report back once it is fixed so we can continue debugging the situation.
Thank you.
sorry, the link has been recently posted and is now: https://academiageorgetown.com/first-certificate/
Hello,
Thank you for your patience.
I’ve checked the link using Facebook Debugger Tool, and the issue still persists.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
I’ve checked your site, and it seems that the user credentials you have provided don’t have enough permission to access your WordPress dashboard. I’ve attached a screenshot in the sensitive data section.
Please update it to admin-level access so we can investigate the issue further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like your server is down currently.
Here is the screenshot for your reference:
https://i.rankmath.com/kQK2B4
Could you please check the same on your end?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve checked the image you have uploaded, and it seems that the image file extension you are using is .svg
Please ensure that the image file format you are uploading is only between jpeg, gif, or png as per Opengraph Standards.
Also, make sure that your images are using the recommended image size. Recommended image size is as close as 1200 x 630 pixels.
I hope that helps.
Thank you, and looking forward to your update.
i have updated the og image to a png one and its still not working
Hello,
Thank you for your patience.
Upon checking the image, and it seems that its resolution is too low. Could you please resize the image to as close as 1200 x 630 pixels?
Once done, clear your website’s cache and check again.
I hope that helps.
Thank you.
Done sir, hope it helps in order to troubleshoot the problem. Let me tell you that if i deactivathe the RankMath plugin, the Facebook icon when sharing the site on whatsapp disappears, so it makes me think that RankMath is overwriting something
Hello,
I logged into your website’s admin area and found that the SVG image is still set as the social image. Please see the screenshot in the sensitive data section of this ticket.
Also, the resolution of the global OpenGraph thumbnail is too high.
Please update the image to PNG, JPEG, or Gif and ensure that the resolution is close to the recommended resolution i.e, 1200px X 630px.
Further, clear your website’s cache and see if the issue gets fixed.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
