Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Unfortunately, our scope of support does not extend to phone calls.
Can you please elaborate on the issue? Also, provide us a screenshot of the error, so that we can further investigate this.
Thank you
HOW CAN I UPLOAD A SCREENSHOT OF THE ERROR? I DO NOT SEE ANYWHERE TO UPLOAD IT. RIGHT NOW THE PAGE IS UP https://ATHLETICJUNCTION.COM/STORE BUT WHEN I ACTIVATE RANKMATH PAGE COMPLETELY SHUTS DOWN. THE ERROR SAYS THE FOLLOWING:
An error has occurred while saving your page. Various problems can cause a save to fail, such as a lack of server resources, firewall blockages, plugin conflicts or server misconfiguration. You can try saving again by clicking Try Again, or you can download a backup of your unsaved page by clicking Download Backup. Backups can be restored using the portability system while next editing your page.
Contacting your host and asking them to increase the following PHP variables may help: memory_limit, max_execution_time, upload_max_filesize, post_max_size, max_input_time, max_input_vars. In addition, auditing your firewall error log (such as ModSecurity) may reveal false positives that are preventing saves from completing.
Lastly, it is recommended that you temporarily disable all WordPress plugins and browser extensions and try to save again to determine if something is causing a conflict.
I CAN ALSO PROVIDE A VIDEO OF WHAT IS HAPPENING IF THAT HELPS…
Hello,
You can use a tool like imgur.com to easily upload and share the screenshots link.
Sure, you can share a video using a tool like loom.com.
Also, we might need to take a closer look at the issue. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
