-
Hi, after upgrading Rank Math plugin to 1.0.69 I’m not able to edit snippets on Safari 14.1.2 on a Mac whereas the same works fine on Chrome. There’s no plugin conflict on my site, the same issue occurs with twenty twenty and Rank Math activated. Reloading the page or clearing the cache does not solve the issue. Could you advise anything?
-
Hello,
We are so sorry about the issue you are facing after the last update. We have been hard at work and fixed the issue internally.
Can you please upload these plugin files manually to your website?
Download from here: https://i.rankmath.com/S5XF1VIf you are not sure how to manually upload a plugin, please check the following Screencast:
https://i.rankmath.com/m10KkXWe are pretty confident that it will fix the issue but if for some reason the issue persists, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/We really look forward to helping you.
You must be logged in to reply to this ticket.