Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems you forgot to include your website admin URL. Can you please provide it so we can further check the issue?
We are looking forward to helping you with this one. Thank you.
Sorry, all that info was in the original email I sent. https://eatdrinkdive.com/. This is day 4 for us and we can’t work on the site. She has a paid version, so any expedited support offered is appreciated.
Hello,
Thank you for sharing the admin access. It looks like your server is blocking the updateMeta call which we use the update the data. Your site shows 403 errors with Block ID: EXPVH24 & Block Reason: Exploit attempt denied by virtual hardening.
I have also attached the link to a complete error log in the Sensitive data section. Please contact your hosting team and ask them to whitelist the updateMeta route that will fix the issue on your site. You can also share with them the error log link I added in the Sensitive data section.
I hope that helps.
That worked. Thank you so much for your quick reply.
Hello,
We are glad that we could address your concern. If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
