Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Then clear your website and browser cache and check the sitemap.
That should fix the issue. Please let me know if that does not. We are here to assist.
Thank you for your response.
I followed but it still did not work.
I don’t use cache plugin ( plugin disable)
https://prnt.sc/1ijv5av
Please help me. Thanks
Hello,
It looks like a conflict with one of the plugins or the theme you are using.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet).
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked your website and it seems you are using a very old Rank Math PRO version. Please check this screenshot: https://i.rankmath.com/0bzz57
For your reference, the latest version is 2.13.0. Please manually update your Rank Math pro by following this handy guide: https://rankmath.com/kb/update-rank-math-manually/
If you wish for us to update it ourselves, please do ensure to create a backup first of your website.
We are looking forward to helping you with this one.
Thank you,
You can upgrade for me.
Thanks
Hi, support,
I have checked the plugin upgrade last version but the error access sitemap post is still an error.
https://chamdablog.com/post-sitemap1.xml
https://prnt.sc/1izuli8
Hello,
I logged into your website’s admin area and flushed the sitemaps cache by following the screencast in my colleague’s reply and the sitemaps are now loading properly.
Please have a look at this screencast and confirm it on your end:
https://i.rankmath.com/jYPNew
As you have Rank Math PRO installed, could you please share the email ID you used during the purchase of Rank Math PRO?
Looking forward to hearing back from you.
Thank you.
I don’t understand why you say the error has been handled?
The screenshot clearly shows the error persists.
https://prnt.sc/1j0sgxg
Hello,
When I previously flushed the sitemaps cache, they loaded properly, but now I’m able to replicate the issue again.
Upon testing with httpstatus.io, I found that your sitemaps are getting heavily cached by “Engintron” server cache.
Here’s a screenshot: https://i.rankmath.com/bzrSRA
Please get in touch with your web host and ensure to exclude the sitemap files from all caching services and that should fix the issue.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
