Rank math set up wizard does nothing when pressing connect

#236934
  • Resolved Daniel Brown
    Rank Math free

    When trying to setup rank math from dashboard I get redirected to the connect free account page. I press the big connect your account button in the middle of p[age and nothing seems to happen?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please clear your website cache and try running the setup wizard again?

    You can try going to the registration page using this link:
    website.com/wp-admin/admin.php?page=rank-math-registration

    If that doesn’t help, please disable the plugin and reactivate it again.

    I hope this helps. Looking forward to helping you.

    Tried your link and its just is s 403 error. Disabled and enabled plugin and still won’t connect once I hit connect. Uninstalled plugin and installed. Still same useless result. I have WP rocket installed, but for some reason the WP rocket settings aren’t available. Installing your plugin shouldn’t be such a big deal. I might just go pro version Yoast if this is to be such an issue installing Rank math

    Hello,

    Please make sure that you are adding your website name in place of website.com here: website.com/wp-admin/admin.php?page=rank-math-registration

    If you need further assistance, please don’t hesitate to contact us.

    Thank you

    Tried that. Page just says “Not available”

    Hello,

    In order to troubleshoot further please provide the website URL and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    It seems that you have marked this ticket as already resolved. Could you please confirm if this issue is already resolved?

    The information in the sensitive data section gets deleted once a ticket is marked as resolved.

    However, I’ve reopened this ticket, and please add again the login details in the sensitive data section if you still need assistance.

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit
    Rank Math business

    Hello,

    It doesn’t look like the user has admin access, Please kindly elevate the access or share the admin account credentials.

    Here is the screenshot for your reference:
    https://i.rankmath.com/YHFDdj

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Rank math set up wizard does nothing when pressing connect’ is closed to new replies.