Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Would you mind telling me if you are working with the Classic Editor of WordPress? If so, we have identified this issue and we have released a quick fix just a few hours ago. Please update to Rank Math version v1.0.69.1 and see if this fixes the issue.
If this isn’t the case, please follow this guide instead: https://rankmath.com/kb/meta-data-not-saving/
Let us know how it goes. We are looking forward to helping you. Thank you.
Hi –
No. It’s still not working. The only thing that’s changed is the update to RankMath.
Yes, I am using the Classic editor. I can update snippets, but it’s the focus keywords that it won’t let me enter. When I press the enter key, or click out of the field, it’s not saved.
Hello,
Can you please clear the browser cache and try adding Focus Keywords again?
If that hasn’t fixed the issue, please check if you are using a Firewall. There are chances that it will prevent saving the data. Check your firewall if Rank Math is being blocked and if it is the case, whitelist Rank Math and its files.
If that’s not the case, then please perform a conflict test.
https://rankmath.com/kb/check-plugin-conflicts/
If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi –
I have finally tracked down the conflict!
This problem occurs when WP-Lister Lite for eBay by WP Lab is activated. I have currently turned this off.
Hope you can now investigate!
Hello,
If you are certain that the focus keywords are working fine when the “WP-Lister Lite for eBay” plugin is disabled, then since that plugin is causing the conflict, please get in touch with the devs of that plugin as they might already have a solution for the issue and they would be in a better position to assist you in this regard.
Hope that helps.
Thank you.
Funnily enough, they have just released an update to fix this problem!
Hello,
Then I am glad that fixed and resolved your issue.
If you have another question or issue in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
