False User linked to my account?

#23641
  • Resolved AlemaPE-Tours

    5 years, 1 month ago

    Rank Math free

    Hi there!

    Sinde the update to Version 1.0.36.1 this morning my SEO-Analysis seems to be linked to a wrong user that is not mine.
    When i want to see ma Analysis i see now Analyze your site by linking your Rank Math account.
    My account is deactivated? why this ????
    takes me really wonder, but i think you have a big bug in your update!

    My User here is AlemaPE-Tours and not as shown in window “Hi info1123 (Not you?)
    You are about to activate Rank Math on this site: https://www.alemape-tours.com”

    So whats on now?
    Hope this got cleared very soon!

    regards
    Karl

Viewing 1 replies (of 1 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This update contained some new logic to handle user accounts which required all users to be signed out and then signed in. I have checked your site and everything seems to be running correctly.
    If you are still facing any issues, please logout and then login to your account via Rank Math > Dashboard > Help.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘False User linked to my account?’ is closed to new replies.