I dated up to Rank Math 1.0.69.1 and the problem seems solved, but Rank Math looks now strange in the classic editor
https://www.dropbox.com/s/ne7q18w6ama9q6n/Screenshot%202021-08-01%2014.57.51.png?dl=0
After Update 1.0.69.1 you can’t save changed focus keywords.
Hello,
Can you please clear the browser cache and try to add Focus Keywords? Also, try using different browsers.
If the issue persists, please perform a conflict test.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet). To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
Thank you
I cleared the cache and the problem still exists with firefox, which is the only browser I have installed on my computer
I can’t add/change focus key words or edit the snippets. It is the classic editor which causes the problem with Rank Math SEO 1.0.69.1 and firefox.
I switched to a computer with chrome, than Rank Math SEO 1.0.69.1 and the classic editor work together. I am not a huge fan of chrome, and don’t want to install it.
Hello,
I tested with Firefox and Classic Editor, but I was unable to replicate the issue. The metadata and keywords are saving without any issues.
Please have a look at this screencast:
https://i.rankmath.com/NHSMLn
Please ensure that you’re using the latest version of Firefox.
You can also test this by installing the latest version of Firefox on another laptop/computer.
Hope that helps.
Thank you.
I have the latest Firefox Version
https://www.dropbox.com/s/veb3ujva9h6tbi6/Screenshot%202021-08-02%2016.28.23.png?dl=0
I followed the video and changing the description/focus keyword/title does not work
I also tested it with the latest version of Firefox on another laptop/computer.
Same result: Changes won’t be saved
New day, new try
Trouble shooting mode just with Rank Math switched on: I can change keywords, description and title with the latest version of firefox. Switching the classic editor on, changes won’t be saved. Clearing the cache doesn’t help.
Same result on another laptop/computer.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
No clue about the ftp server …
Hello,
We are so sorry about the issue you are facing while saving the SEO information after the last update. We have been hard at work and fixed the issue internally.
I have used the login you provided and updated Rank Math Plugin on your site. The issue is now fixed with the update and was able to save the Focus Keyword and SEO Description. Please see this test post I created. I tested this under Test Post and saved it as draft. Please see details in the sensitive data section.
Kindly check on your end and let us know how that goes. We are looking forward to helping you.
I was able to change and save the new keywords in your test post
https://www.dropbox.com/s/veb3ujva9h6tbi6/Screenshot%202021-08-02%2016.28.23.png?dl=0
I am so happy and grateful that everything is working again. Thanks for the help.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
