SEO analysis disappeared

#233730
  • Resolved Marketeaser

    3 years, 5 months ago

    Rank Math free

    Hi SEO analysis isn’t appearing anymore. I deactivated some plugins but that didnt help and I didnt see any plugin in conflict. Would you help fix this pls?

    I hope this wont be a recurrent problem. I was just about to upgrade to a paid service then now I am not sure anymore.

    Thanks in advance!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if the SEO Analysis module is enabled in WP Dashboard > Rank Math > Dashboard:

    If the issue persists even after enabling the module then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Marketeaser

    3 years, 5 months ago

    Rank Math free

    Thanks for your prompt reply! Really appreciate it – I just downloaded the temporary login without password. it requires an email; which one should I give?

    Thanks!

    Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Please use s******@r*********** to create the login link. Please make sure to share the link here in the sensitive data section.

    Looking forward to helping you.

    Marketeaser

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Marketeaser

    3 years, 5 months ago

    Rank Math free

    Just did that thanks a lot!

    Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Thanks for sharing the details.

    I checked and figured out that the issue is being caused by the MetaSlider plugin. If you disable this then the content analysis works fine.

    Please contact the support of the MetaSlider plugin and inform them about the issue. They will be able to resolve the issue.

    Let us know how that goes. Please don’t hesitate to get in touch if you need any other assistance.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘SEO analysis disappeared’ is closed to new replies.