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I followed the guide to verify my website through norton but it keeps saying verification failed. I copied the meta tag from norton and pasted it in the provided Rankmath spot. After clicking Ok to to continue, it says verification failed.
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I tried to log in but it seems like that the login details that you have shared aren’t working.
However, I checked your site and the Norton Verification meta tag is correctly placed:
I would recommend that you contact Norton in order to verify this situation. I found a lot of people in the Norton Community having similar issues, even when the meta tag is present, so this is most likely an issue on their end.
Hope this helps solve your issue.
Don’t hesitate to get in touch if you require any further assistance.
The ticket ‘Norton verification’ is closed to new replies.