Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Thank you.
https://i.postimg.cc/CMfg25N9/image.png
Already done
But after half a day
Still 0
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for sharing the login details.
It seems like the Google OAuth token has expired. Please disconnect and reconnect your Google account from WP Dashboard > Rank Math > General Settings > Analytics.
Let us know after you have reconnected your Google Account.
Looking forward to helping you.
Hello, the re-link is now complete, thank you
Hello,
Thank you for reconnecting your Google service.
I went ahead and manually fetch the data from Google and it seems the data is now populating your dashboard. Please refer to the screenshot in the Sensitive Data section.
Could you please check it on your end and see if this resolves the issue?
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like you have added information in the Sensitive Data section and marked the ticket as Resolved. Marking the ticket as Resolved will remove all the data on the Sensitive Data section and even we, supports can’t see or access it anymore. Could please confirm if the issue has been resolved? If not, please do provide the details again so we can further assist you.
Thank you.
The problem has been solved, thanks for the help
Because sensitive data cannot be changed after it is resolved
I will change the information of my host, thank you!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
