I cannot edit SEO details

#231545
  • Resolved cupertina
    Rank Math free

    Hi Rank Math,
    I actually left the plug-in because of this issue six month ago.

    Still exists. Current version of WordPress 5.7.2 (whatever the code, it’s current, just not 5.8 which just got released). Testing on Chrome.

    Sensitive Data has the video – SEO details, Description etc columns do not allow me to add and metadata that I want.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting us. Sorry for the delay and any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    I found the issue – it’s this plugin. I have contacted the developer and sent the video I shared with you.

    Maybe you can reach out to them as well?
    https://happyfiles.io/

    Hello,

    We are glad that you were able to find the culprit.

    Let us know how it goes with the support team of the plugin. It’s more effective when the issue is reported directly by the users of the plugin. They can easily replicate it on your site and figure out & fix what’s causing this and then implement the fix in their plugin.

    Please don’t hesitate to get in touch in case you need any further assistance.

    Thanks.

    Let’s keep this open until they respond and see if there are issues. Hopefully not but it was a lifetime purchase so was hoping to use it for a while. LOL

    Hello,

    We will keep the ticket open until you confirm that your issue is resolved.

    Looking forward to your update.

    Thanks.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘I cannot edit SEO details’ is closed to new replies.