Fatal error

#231325
  • Resolved Biel Tenias

    3 years, 5 months ago

    Rank Math free

    Hi, the plugin is giving me the following problem: https://ibb.co/Pgm9gvr

    I think it is because a table is missing from the database, but I don’t know how I can restore the database.

    This error causes fatal web error and I have to uninstall rank math for it to work

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ankit

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and that should resolve the issue.

    Hope that helps. Thank you and please don’t hesitate to let us know if you need our assistance with anything else.

    Biel Tenias

    3 years, 5 months ago

    Rank Math free

    Thank’s, It’s solved.

    Ankit

    3 years, 5 months ago

    Rank Math business

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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