Hello.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hey Michael, ok i created a admin account for you
Hi, i added the information you need. Did it worked, could you log in?
regardly
It seems, that you are too busy, i think i have to uninstall…
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We had an issue that was causing responses to be stuck in the moderation queue and this is why we could not get back to you sooner.
Could you please restore the access so that we can check this issue for you?
Looking forward to helping you. Thank you.
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Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
