Changing url within RankMath not working

#230472
  • Resolved Joshua Prince

    3 years, 5 months ago

    Rank Math free

    Hi,

    When I go to change the URL on a page, I update the page after the change and the page goes back to the previous URL being used. No change occurs.

    Any help with this would be greatly appreciated.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    I hope this helps. Looking forward to helping you.

    Joshua Prince

    3 years, 5 months ago

    Rank Math free

    Hi,

    Thank you for the quick response, but my concern is with the permalink of a page not changing. Not the metadata.

    Hope to hear from you soon.

    Jeremy

    3 years, 5 months ago

    Hello,

    Could you please try disabling Rank Math and see if you are able to save the permalink of a page?

    You may follow this troubleshooting guide so your users won’t be affected: https://rankmath.com/kb/check-plugin-conflicts/

    If the issue persists, then the issue is not from Rank Math. If the issue goes away after you disabled Rank Math, then we might need to check this one over your admin settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Changing url within RankMath not working’ is closed to new replies.