sitemap shows 404 and troubleshooting steps does not helped

Hello,

Thank you for contacting us and we regret the inconvenience caused.

I checked your sitemaps and I was able to replicate the issue. It seems like your sitemaps are getting cached.

However, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

As mentioned in the troubleshooting guide that you shared in your first post, you must exclude the sitemaps of Rank Math from your caching plugin.

Sitemaps are regularly updated based on users’ activity, hence they should never get cached by a third-party caching plugin/service.

Please follow this guide and exclude the sitemaps from getting cached to ensure that the issue doesn’t happen again: https://rankmath.com/kb/exclude-sitemaps-from-caching/

Hope that helps.

Thank you.

Hello,

I checked your sitemaps again and still, they’re not loading properly.

In this case, please flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

If the issue occurs again, then please share your WordPress logins and we would further investigate the issue.

Hope that helps.

Thank you.