Can’t Save General Settings

#229861
  • Resolved Allan Dean

    3 years, 5 months ago

    Rank Math free

    I have a new WordPress installation. I installed RankMath and the wizard removed Yoast and ran thru the set up.

    I reviewed general settings and began to follow RankMath instructions for those settings. The first page “links” was completed. On the second page, breadcrumbs I elected to include and I saved the page.

    At that point I was dropped out to a 404 error to a page that does not exist (domain)/wp-admin/admin-post.php

    I pressed the reset options button on general settings and again was dumped to (domain)/wp-admin/admin-post.php with a 404 error.

    When I went to general settings again. The reset options button is grayed out and any effort to change a setting and save gets dumped out to (domain)/wp-admin/admin-post.php with the 404 error.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin?

    Disabling ModSecurity should fix the issue.

    If the issue persists, check if the theme or any other plugin is conflicting with Rank Math using the Health Check troubleshooting plugin.
    https://rankmath.com/kb/check-plugin-conflicts/

    I hope this helps. Looking forward to helping you.

    Allan Dean

    3 years, 5 months ago

    Rank Math free

    I understand that the host has ModSecurity enabled. What is the risk by disabling it?

    Jeremy

    3 years, 5 months ago

    Hello,

    You can simply request your hosting provider to exclude only that request instead so you won’t be needing to disable ModSecurity anymore.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Allan Dean

    3 years, 5 months ago

    Rank Math free

    What exactly do I say to the hosting provider? Exclude what?

    Anjana Vijayan

    3 years, 5 months ago

    Rank Math business

    Hello,

    You need to ask your Web hosting provider to disable any rules, process, or instance that is related to Rank Math from being blocked in ModSecurity.

    If you need further assistance, please don’t hesitate to contact us.

    Thank you

    Allan Dean

    3 years, 5 months ago

    Rank Math free

    Thank you. That worked.

    Allan Dean

    3 years, 5 months ago

    Rank Math free

    Thanks again

    Ankit

    3 years, 5 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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