My subscription does not appear on My ACCOUNT

#229705
  • Resolved Vũ Văn Nam
    Rank Math free

    Dear Support,

    I have order no. RANKMATH210707-5320-55171
    Account username : vuvannam / email : n**@n*********

    I already reset password to check again, but when i logged in to my subscription area, but it does not have any information.

    Could you please check and show me if i have a downloadable version on Pro account?

    Thanks

    Vu Van Nam

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    It looks like the purchase was made from your account linked to email ID n***********@g********

    You can log in using that ID at https://rankmath.com/my-account/

    Alternatively, you can reset your password from the same page as well.

    We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.

    Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and do let us know if you want us to proceed with the account merge.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘My subscription does not appear on My ACCOUNT’ is closed to new replies.