Website crashed due to Rank Math Plugin

#229346
  • Resolved Chetan
    Rank Math free

    Hi Team,

    So, Far my WordPress website was working fine till yesterday even after installed W3C Total Caches Plugin.
    However, Today after installed shift8cdn plugin, website got crashed so I deleted shift8cdn plugin and had not better result so deleted W3C total cache plugin too but then after website got fatal error. I got WordPress emailed notified as per below due to “Rank Math” plugin I had issue. So, lastly I have deleted my Rank math plugin and website working perfectly fine.
    Now, I am looking to install SEO plugin again but before that question in mind that if I reinstall RankMath, Will I have issue again?

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.

    First, visit your website (https://cpancholimortgages.com/) and check for any visible issues. Next, visit the page where the error was caught (https://cpancholimortgages.com/wp-admin/plugins.php?activate-multi=true&plugin_status=all&paged=1&s=) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://cpancholimortgages.com/wp-login.php?action=enter_recovery_mode&rm_token=UfciEDU8rF8xEgimlIVbch&rm_key=T3iBDd3UfWMXh2pUgdfzh2

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.7.2
    Current theme: Blocksy (version 1.8.3.4)
    Current plugin: Rank Math SEO (version 1.0.68)
    PHP version 7.4.10

    Error Details
    =============
    An error of type E_ERROR was caused in line 44 of the file /hermes/bosnacweb04/bosnacweb04ca/b1769/ipg.chap27627289/wp_site_1616127030/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php. Error message: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘chap27627289_sfvp_pwsmgoffrylluw.sfvp_actionscheduler_actions’ doesn’t exist in /hermes/bosnacweb04/bosnacweb04ca/b1769/ipg.chap27627289/wp_site_1616127030/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
    Stack trace:
    #0 /hermes/bosnacweb04/bosnacweb04ca/b1769/ipg.chap27627289/wp_site_1616127030/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
    #1 /hermes/bosnacweb04/bosnacweb04ca/b1769/ipg.chap27627289/wp_site_1616127030/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
    #2 /hermes/bosnacweb04/bosnacweb04ca/b1769/ipg.chap27627289/wp_site_1616127030/wp-cont

    Please advise.

    thanks
    chetan

Viewing 7 replies - 1 through 7 (of 7 total)
  • Ankit
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and that should resolve the issue.

    Hope that helps. Thank you and please don’t hesitate to let us know if you need our assistance with anything else.

    Chetan
    Rank Math free

    Hi Ankit,

    After cleared all caches as instructed, I have reinstalled Rankmath and soon I activated got error on my WordPress site.

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    Ankit
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Chetan
    Rank Math free

    Hi Ankit,

    The Repair Action Scheduler could not run because the repair database schema is obsolete.
    No actions performed.
    The Repair Action Scheduler plugin has been automatically deactivated.

    Hello,

    We created the missing database tables manually on your website and installed Rank Math after.

    The issue should now be solved and you can enjoy the plugin.

    Don’t hesitate to get in touch if you require any further assistance.

    Chetan
    Rank Math free

    Hi Miguel,

    Much Appreciated for your support and resolved issue. Site is working fine since now and I am keep monitoring and hopefully will not have any issue in future. You Deserve “stars”

    Regards,

    Chetan

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

You must be logged in to reply to this ticket.