Hello,
Sorry for not following up quickly and for any inconvenience that might have been caused due to that.
We have merged your accounts under the email address m****************@g********.
Please check on your end if everything is working as expected.
https://rankmath.com/my-account/?uid=141196&altoken=6bf88503ba3464cfb6a95f09592079c8
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube.com/watch?v=nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
https://i.rankmath.com/ySFoF0
2. Disconnect and reconnect your account from inside WordPress:
https://i.rankmath.com/srVJtL
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.
If that does not help, we might need to take a closer look at the settings. Please open a new ticket here and include your WordPress & FTP logins in the designated Sensitive Data section.
https://support.rankmath.com/product/rank-math-pro-business/?view=all
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
