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Hi,
Hope you’re well!
Your assistance necessary please. I keep returning “an error occurred” when i try to run the SEO analysis tool. Hopefully an easy fix.
Also, I wonder if you can help, when I look in Google Search Console, at Google’s crawled pages, there’s a bunch of fairly random looking URLs that don’t appear on my WP site map, nor do I want the pages. How can I locate and delete the pages from my server if the pages don’t appear in WP admin? Just trying to clean up that which search engines can see…..
Kind regards
Matthew
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Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please make sure to whitelist the IP
134.90.148.98and the user-agentRankMathChecker/2.0.0; https://rankmath.com.If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
Also, I wonder if you can help, when I look in Google Search Console, at Google’s crawled pages, there’s a bunch of fairly random looking URLs that don’t appear on my WP site map, nor do I want the pages. How can I locate and delete the pages from my server if the pages don’t appear in WP admin? Just trying to clean up that which search engines can see…..
Could you please share the screenshot of those random looking URLs?
Looking forward to helping you. Thank you.
Hi,
Thanks for coming back to me on this. I see some are long ago deleted image and page URLs, but they were deleted from WP… supposedly. Some are redirected to new pages. Some are maybe system generated names for images(?) but i cannot yet locate them on my server. Rather just delete them all where possible. Here are some examples:https://naturalremedymassage.com.au/hand-massage-2133272_1920-1/
https://naturalremedymassage.com.au/feed/?attachment_id=146
https://naturalremedymassage.com.au/banner-img/
https://naturalremedymassage.com.au/d33f3315-c8d6-4306-aa7b-531ff787e370/
https://naturalremedymassage.com.au/609ce397-f1ef-4692-9be9-ed2e8147f991_1_105_c/
https://naturalremedymassage.com.au/observations-from-the-clinic/
https://naturalremedymassage.com.au/pictures/
https://naturalremedymassage.com.au/images/
https://naturalremedymassage.com.au/blog/
https://naturalremedymassage.com.au/pictures-at-natural-remedy-massage/
https://naturalremedymassage.com.au/author/mathew/
https://naturalremedymassage.com.au/current-offers-and-discounts/?amp
https://naturalremedymassage.com.au/?page_id=19
https://naturalremedymassage.com.au/lucy-bio-pic/
https://naturalremedymassage.com.au/stones-3419575_1920-1/
https://naturalremedymassage.com.au/head-650878_1920-1/
https://naturalremedymassage.com.au/wide-beach-rd-sign-2/
https://naturalremedymassage.com.au/physiotherapy-2133286_1920-1/
https://naturalremedymassage.com.au/wellness-285587_1920-1/
https://naturalremedymassage.com.au/covid-19/?amp
https://naturalremedymassage.com.au/amp/
https://naturalremedymassage.com.au/about/
https://naturalremedymassage.com.au/pregnancy-relaxation-massage/
https://naturalremedymassage.com.au/nrm-bw-512/
https://naturalremedymassage.com.au/?page_id=1218
https://naturalremedymassage.com.au/__static/embed/eb4dc535-7f55-40f4-92c1-8bf6fa575332.html?hash=a77bccc31f6f5ef7115ab10d8b377fd4
https://naturalremedymassage.com.au/34ff7414-26b1-4651-8a76-e5309e9967ad/
https://naturalremedymassage.com.au/blog
https://naturalremedymassage.com.au/wellness-285591_1920-1/
https://naturalremedymassage.com.au/matching-bag-scarf-and-mask/
https://naturalremedymassage.com.au/peter-rule-bio-pic/
https://naturalremedymassage.com.au/natural-remedy-massage-beach-road-sign/
https://naturalremedymassage.com.au/gallery-2/lee-bio-pic-2/
https://naturalremedymassage.com.au/current-offers-and-discounts/
https://naturalremedymassage.com.au/cropped-natural-remedy-massage-beach-road-sign-jpeg/
https://naturalremedymassage.com.au/category/wellbeing/?ak_action=accept_mobile
https://naturalremedymassage.com.au/?cat=17
https://naturalremedymassage.com.au/shop/
https://naturalremedymassage.com.au/?page_id=135
https://naturalremedymassage.com.au/resort-swimming-pool-outside-natural-remedy-massage-clinic-coolum-beach-2/
https://naturalremedymassage.com.au/wide-beach-rd-sign-3/
https://naturalremedymassage.com.au/gallery/
https://naturalremedymassage.com.au/about
https://naturalremedymassage.com.au/current-offers-and-discounts?ak_action=reject_mobile
https://naturalremedymassage.com.au/nrm-bw-1-1/
https://naturalremedymassage.com.au/dsc_0966/
https://naturalremedymassage.com.au/dylan-bio-pic/
https://naturalremedymassage.com.au/cropped-wide-beach-rd-sign-jpg/
https://naturalremedymassage.com.au/gallery-2/
https://naturalremedymassage.com.au/current-offers-and-discounts/apod-logo/
https://naturalremedymassage.com.au/current-offers-and-discounts/medibank-members-choice/
https://naturalremedymassage.com.au/current-offers-and-discounts/medibank-members-choice/?amp
https://naturalremedymassage.com.au/aboutnaturalremedymassageoh, now have a 404 when trying to run the SEO analyser:
Rank Math SEO PRO
DASHBOARD / SEO ANALYSIS
API Error: HTTP 404 error.Hello,
The issue has been sorted out, can you please try using the SEO Analyzer again?
Please let us know how it goes. Thank you.
Hi, back to the previous error.
Also I’m trying to update the plug-in, free version updated ok, but the pro version update and upload returned this error:
Installing plugin from uploaded file: seo-by-rank-math-pro.zip
Unpacking the package…The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Go to Plugin Installer
Hello,
It looks like there’s some issue with the downloaded files. This might be caused by insufficient space or a corrupt zip file. You may need to re-download the file from your account and re-upload the zip file.
Here’s a link in case you need some reference on how to update the plugin manually:
https://rankmath.com/kb/update-rank-math-manually/If it’s more convenient for you, we could help you update the plugin and check this issue further by including your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
hmm, the updated RankMath free crashed the site. Couldn’t yet upload pro. now trying to access the wp-admin again via the WP recovery emailed link. See the WP email below:
G’day!Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Rank Math SEO.
First, visit your website (https://naturalremedymassage.com.au/) and check for any visible issues. Next, visit the page where the error was caught (https://naturalremedymassage.com.au/wp-admin/post.php?post=707&action=edit) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.7.2
Current theme: Retina Blog Pro (version 1.0.7)
Current plugin: Rank Math SEO (version 1.0.68)
PHP version 7.3.24Error Details
=============
An error of type E_ERROR was caused in line 344 of the file /home/gingko11/public_html/naturalremedymassage.com.au/wp-content/plugins/seo-by-rank-math/rank-math.php. Error message: Uncaught Error: Class ‘RankMath\Rest\Admin’ not found in /home/gingko11/public_html/naturalremedymassage.com.au/wp-content/plugins/seo-by-rank-math/rank-math.php:344
Stack trace:
#0 /home/gingko11/public_html/naturalremedymassage.com.au/wp-includes/class-wp-hook.php(292): RankMath->init_rest_api(Object(WP_REST_Server))
#1 /home/gingko11/public_html/naturalremedymassage.com.au/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#2 /home/gingko11/public_html/naturalremedymassage.com.au/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#3 /home/gingko11/public_html/naturalremedymassage.com.au/wp-includes/rest-api.php(521): do_action(‘rest_api_init’, Object(WP_REST_Server))
#4 /home/gingko11/public_html/naturalremedymassage.com.au/wp-includes/rest-api.php(479): rest_get_server()
#5 /home/gingko11/public_html/naturalremedymassage.com.au/wp-includes/rest-api.php(2816): rest_do_request(Object(WP_REST_Request))
#6 [internal function]: rest_preload_api_request(Array, ‘/’)
#7 /home/gingko11/pubFTP Username: r*******@g******************
FTP server: http://ftp.gingkohealth.com.au
FTP & explicit FTPS port: 21PW: rankmathseo
Hello,
Could you please check the FTP credentials? It doesn’t seem valid. Please kindly share the updated one.
Here is the screenshot for your reference:
https://i.rankmath.com/GsvprKLooking forward to helping you. Thank you.
Hi,
Sorry about that. Please try
Server / Hostname: 122.201.66.57
FTP Username: r*******@g******************
FTP server: http://ftp.gingkohealth.com.au
FTP & explicit FTPS port: 21
PW: rankmathseoHello,
It looks like the FTP account you have shared with us doesn’t have permission to view the other folders/files.
Here is the screenshot for your reference:
https://i.rankmath.com/EGXu3xKindly elevate the permission so that we can see the revert the changes if something went wrong while performing the troubleshooting.
Hi Ankit,
I may be ok now, i found a new conflict has arisen since the RM software update with Add Expires. All seems ok with Add Expires inactive.Actually no, the initial error persists SEO analysis –
what should the permissions be set to?Hello,
When you create an FTP account, the account is given access to the folder you specify. Suppose your hosting control panel doesn’t allow changing the path for the FTP user. You can create a new one and make sure you add the directory of your WordPress root installation folder.
If you are using Cpanel, you can refer to this link:
https://www.hostgator.com/help/article/how-to-create-an-ftp-account-in-cpanelLooking forward to helping you. Thank you.
Ok. Try again. Now have access to public HTML folder ok?
Server / Hostname: 122.201.66.57
FTP Username: r*******@n**************************
FTP server: http://ftp.gingkohealth.com.au
FTP & explicit FTPS port: 21
PW rankmathseoproHello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘SEO Analysis “an error occurred”’ is closed to new replies.