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Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please check the affected URL/s using our External SEO Analyzer and see if the issue is already fixed there?

If so, please head over to Rank Math > Status & Tools > Database Tools > and click the Clear SEO Analysis and Remove Transients buttons to flush the SEO Analysis cache

Please note that some options are only available when you enable the Advanced Mode in Rank Math. If it’s not showing, you must have chosen to use the Easy Mode. Please follow the steps in this link to switch to Advanced Mode:
https://rankmath.com/kb/advanced-mode/

Once done, clear your website’s cache and Start again the sitewide analysis in Rank Math > SEO Analysis.

If the issue still persists, please also share the affected URL to check further.

I hope that helps.

Thank you, and looking forward to your update.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

<span style=”text-decoration: underline;”>Please do take a complete backup of your website before sharing the information with us.</span>

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I attempted to conduct a plugin/theme conflict troubleshooting but your admin dashboard won’t let me enable or disable any plugins when in troubleshooting mode.

Could you please follow this guide and try disabling each of your plugins until you locate the probable cause of the issue? https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

Also, I further checked your website and it seems to be returning a certificate error when tested on HTTP Status Checker. https://i.rankmath.com/YGwK2S

Could you please get in touch with your hosting provider with regards to this?

We are looking forward to helping you.