shortcode not working

#227754
  • Resolved Jesse Versloot

    4 years, 5 months ago

    Rank Math free

    Hello,

    When I use special characters like ✔, the shortcode stops working and shows %title% in the meta-description.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    4 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve tried to copy the character you have shared, but I’m unable to replicate the issue. Please see this screencast:
    https://i.rankmath.com/hbyYdp

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know if you have found the culprit

    I hope that helps.

    Thank you.

    Jesse Versloot

    4 years, 5 months ago

    Rank Math free

    Hello,

    Thanks for your help. I have investigated with the site health plugin and the problem still exist while using TwentyTwenty and RankMath enabled. Nothing else.

    The %title% works after the text, not in front.

    %title% zelf maken? Klik hier! ✔Zelf thuis pasfoto’s maken ✔6,95 voor 6 fysieke pasfoto’s + digitale pasfoto ➤Supersimpel, start nu! %title%

    variable not working

    Anas

    4 years, 5 months ago

    Rank Math business

    Hello,

    I’ve copy-pasted the meta description and it is working fine on my end.

    The %title% variable is outputting the Title at the beginning of the meta description:
    output

    The value is correctly added to the page source as well:
    code

    Could you please clear your website cache and check again?

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jesse Versloot

    4 years, 5 months ago

    Rank Math free

    Thanks again.

    Based on your screenshot I looked at the meta-description on my site. Here it looks normal and does not show %title%.
    So the snippet only does not convert on the backend.

    Do you still want to investigate on my site?

    Ankit

    4 years, 5 months ago

    Rank Math business

    Hello,

    The code does work in the backend snippet, As you can see in the screenshot (1st arrow is pointing to how it will look in the SERPs). If that is not the case for you, Do let us know so that we can troubleshoot the issue further.

    Looking forward to helping you. Thank you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘shortcode not working’ is closed to new replies.