Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
That should fix the issue. Please let me know if that does not. We are here to assist.
Thank you
I have followed both steps
flush and empty cache
but still, issue.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have checked your website with the ?sitemap=1 parameter and the sitemap appears to be working.
Here is the screenshot for your reference:
https://i.rankmath.com/MGKabJ
Could you please consider replacing your .htaccess file with with the default one?
You can grab the default .htaccess file from here:
https://wordpress.org/support/article/htaccess/
Looking forward to helping you. Thank you.
Yes, I have replaced the .htaccess file with the default one as u mentioned from the WordPress link.
The following link did not work.
https://mybazartime.com/sitemap_index.xml
Hello,
It looks like you have a sitemap.xml file already exists on your server. Could you please delete that file and do let us know.
Looking forward to helping you. Thank you.
How I can delete it from the server plz guide me, I have access to my server where these are located??
Hello,
If you have cPanel, you can open the file manager, find your website’s root directory, and delete the sitemap.xml file. You can also do the same with the FTP client.
If you unsure about that, Do share the FTP credentials with us.
Looking forward to helping you. Thank you.
I see in detail after login Cpanel there is no sitemap.xml file.
Hello,
I have tried the plugin conflict test with the “Health Check & Troubleshooting” plugin. Even after disabling all the plugins and switching to the default theme, the issue persists. Please kindly provide your FTP login in the designated Sensitive Data section.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like your website got hit by a Japanese keyword hack. Please consider using a security plugin and scan your website for any protentional virus/malware.
Here is the screenshot for your reference:
https://i.rankmath.com/iZEK3i
You can learn more about here:
https://www.getastra.com/blog/911/japanese-keyword-hack/
You can perform the possible solution mentioned there and if the issue persist, do let us know so that we can help you further.
I hope that helps. Thank you, and looking forward to your update.
My problem is sitemap not “Japanese keyword hack”. I will see myself keyword hack, pls give me a solution regarding the sitemap error.
Hello,
We apologize for the issue.
I would like to further investigate the issue but it seems the temporary login link isn’t working anymore.
Could you please extend it?
We are looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
