Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please note that you will need both Rank Math Free and PRO to be installed and activated at the same time so that the PRO version will work.
The PRO version is built on top of the free version to keep the plugins robust and lightweight.
Also, I’ve noticed that the PHP version of your site is not yet updated. You can get in touch with your web host to update your website’s PHP version to at least 7.2 to install Rank Math.
Here’s a link for Rank Math’s installation requirements:
https://rankmath.com/kb/requirements/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
