Can someone please resolve this so I can start using the software that I paid for? If you cannot move/transfer the license, please cancel/refund the order placed under j****@t***************** and I will reorder under j****@c**************.
Thanks,
James
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have forwarded your request to merge the accounts.
In the meantime, please use the direct login link we shared in the sensitive data section to log in to the PRO account.
We will process your request ASAP.
Thank you.
Hello,
I installed Rank Math pro but was not prompted to connect/create an account. I believe I already did that when I set up the free version. How can I check which account Rank Math is using and connect to/activate the pro version?
Regards,
James
Hello James,
We have moved the subscription to desired account, as mentioned on your other ticket.
Please reconnect your sites using the email/account that you wanted to keep.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
