Error Message after last Version Setup to 1.0.67

#225594
  • Resolved Elektroman99

    3 years, 5 months ago

    Rank Math free

    I ask for help here.

    I use the Free Version with the version number 1.0.67.

    After the last update to version 1.0.67 I get the following error message in the header of my homepage (administrators area) and on every mask:
    parameter 1 to be resource, null given in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php on line 420

    Warning: ftp_pwd() expects parameter 1 to be resource, null given in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php on line 230

    Warning: ftp_pwd() expects parameter 1 to be resource, null given in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php on line 230

    Warning: Cannot modify header information - headers already sent by (output started at /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php:420) in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-includes/functions.php on line 6362

    Warning: Cannot modify header information - headers already sent by (output started at /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php:420) in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/misc.php on line 1310

    Warning: Cannot modify header information - headers already sent by (output started at /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php:420) in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/admin-

    It always appears in the right area of the homepage and is written at the beginning of loading the page. Under it the respective menu page builds up then – completely normally.

    The exception is the page “Media”, because here the media selection gallery is not loaded, it simply remains empty.

    Attached is a screenshot of what this effect looks like.

    Error Message

    I would hate to uninstall this plugin, but this error message is really annoying and the effect in the media gallery is serious.

    What can I do to get rid of this error?

    Translated with http://www.DeepL.com/Translator (free version)

Viewing 15 replies - 1 through 15 (of 15 total)
  • Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Elektroman99

    3 years, 5 months ago

    Rank Math free

    Is there any other way of your support other than using the “Health Check & Troubleshooting” plug-in? To my regret, the plugin does not run, probably because I do not have an account here. I have no real interest in running another account in another plugin because of a Supoport request to YOU.

    The available messages from the system are not sufficient for you to be able to determine at least roughly the area of the cause of the error? I mean, you are offering a plug-in here that is – in part – also subject to a charge?

    I’m a bit surprised that this effect really occurred directly after the last update.

    Elektroman99

    3 years, 5 months ago

    Rank Math free

    Although I have full admin rights, when I activate the plugin and go to “Problem handling”, I get this message.

    I am really very sad, because I really liked to use the plugin. With the rather disappointing support and the feeling to get always new hurdles, I will probably have to look at the competing plugins.

    Warning: ftp_nlist() expects parameter 1 to be resource, null given in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php on line 420

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php on line 230

Warning: ftp_pwd() expects parameter 1 to be resource, null given in /is/htdocs/wp1011893_04K72G1ZO8/webhosting/falkenhein/besidetherace/wp-admin/includes/class-wp-filesystem-ftpext.php on line 230
Du bist leider nicht berechtigt, auf diese Seite zuzugreifen.
    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    We’re sorry if you felt that the response was not helpful.

    We did not come across any similar issues in our update of v1.0.67.

    Also, if you’ll closely look at the errors, they’re not pointing towards Rank Math, rather they point towards the files in the includes folder under wp-admin, and that is the reason why we suggested a plugin/theme conflict test to see if a plugin/theme might be conflicting and causing the issue here.

    However, could you confirm if by deactivating Rank Math, the errors are gone?

    Looking forward to hearing back from you.

    Thank you.

    Elektroman99

    3 years, 5 months ago

    Rank Math free

    Yes, if I deactivate RankMath free version, the error messages are no longer present.

    Is it possible that new variables were introduced during the last version change and these are not covered by my settings? (Because I did not have to fill these out before as obligation?).

    Jeremy

    3 years, 5 months ago

    Hello,

    Since this issue hasn’t happened to us, we would like to replicate the issue on our end so we can offer a working answer/solution.

    If you are not able to provide an admin login, could you please create a staging website, replicate the error and share the login with us? This should help us further locate the cause of the issue.

    We are looking forward to helping you.

    Elektroman99

    3 years, 5 months ago

    Rank Math free

    I can set you up a user with full admin rights – as I have them. Then you can see for yourself that there are parts in the health plugin where I need another login.
    Would that be of any use to you.
    Then I need an email address to which I can create the user and about which I can give the user the login data.

    BTW:
    The upgrade that came out today did not make any change. Messages are present when the plugin is on and disappear when the plugin is deactivated.

    You have my email address in the user profile, right?
    Otherwise you can get it from the website “www.besidetherace.de”.

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Then you can see for yourself that there are parts in the health plugin where I need another login.
    Would that be of any use to you.

    The Health Check troubleshooting plugin doesn’t usually require logins for troubleshooting. However, we’ll check that once we’ll login into your website.

    You can use the email ID s******@r*********** to create the temporary user account. Please share the login details in the sensitive data section of this ticket.

    You have my email address in the user profile, right?

    Your details would be saved in your Rank Math account.

    Looking forward to helping you.

    Thank you.

    Elektroman99

    3 years, 5 months ago

    Rank Math free

    Could they already achieve first analysis results here

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    As you’ve not yet provided us the access to your website, we’re unable to check the issue.

    As mentioned in the previous replies, since we’ve not seen similar issues in the update, we’ll have to closely check the issue on your website.

    Please share the website logins in the sensitive data section of this ticket so that we can have a closer look at the issue.

    Looking forward to helping you.

    Thank you.

    Elektroman99

    3 years, 5 months ago

    Rank Math free

    I sent the access data to s******@r*********** yesterday and today.

    Or should I send the login data to another email address?

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    We searched the inbox of s******@r*********** for your email from the email ID elekt******g*@g*****, but unfortunately, we were unable to find the email.

    Could you confirm if you’ve sent the login details using some other email ID?

    Please add the login details in the sensitive data section of this ticket.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section.

    We really look forward to helping you.

    Elektroman99

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Elektroman99

    3 years, 5 months ago

    Rank Math free

    Posted it…

    Ankit

    3 years, 5 months ago

    Rank Math business

    Hello,

    It looks like wordpress doesn’t have proper permission to perform most of the action on your website. Here is the screenshot for your reference:
    https://i.rankmath.com/FNdDDx

    Since your website is live, I didn’t perform manual plugin conflict test. Could you please create a staging site for us to troubleshoot the issue?

    Also, For the permission issue, You can get in touch with your host to fix the problem.

    Looking forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘Error Message after last Version Setup to 1.0.67’ is closed to new replies.