Order, installation and website connection

#224905
  • Resolved Konrad Dziekan

    4 years, 5 months ago

    Rank Math free

    Hi,

    I bought the pro version of Rank Math on March 26th. Order number: RANKMATH210326-4439-96274 Unfortunately I cannot see the subscription on my account nor am I able to connect my site to Rank Math PRO. I also happen to have the problem of having my sitemap URL redirecting to the home page.

    From the acount I can only download the free version.

    Kindly please attend to this issue.

    Regards,
    Konrad Dziekan

Viewing 1 replies (of 1 total)
  • Anas

    4 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    You seem to have opened this ticket with a Free Rank Math account.

    Please login to your Rank Math PRO account with the email you purchased your subscription at https://rankmath.com/my-account/

    Then, Install the PRO plugin and go to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect again.
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    For sitemap, please follow these steps:
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Order, installation and website connection’ is closed to new replies.