updating php errors & lost meta description

#224903
  • Resolved Karen
    Rank Math free

    I just updated my php to the current version and lost all of my meta descriptions. It also de-activated rank math. When I re-activated rank math, I got a whole screen full of errors and warnings and then can’t log back into my account. When I choose an older php I can clear the errors but then when I try to re-activate rank math, I get a message that says I need a newer php.

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  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we really regret the inconvenience caused.

    The errors that you have shared in the sensitive data section, are coming from the “Kiwi Social Share” plugin.

    Could you please temporarily disable that plugin and see if the issue is fixed.

    If the issue persists, then Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    We’re looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘updating php errors & lost meta description’ is closed to new replies.