social card image not showing

#224792
  • Resolved Steven

    3 years, 5 months ago

    Rank Math business

    HI, We seem to have an issue with social card images not showing when the url is shared. For example if you add the url https://ruralpolicygroup.com/ to share on twitter the image just shows a grey placeholder despite being set for the page.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    I tested the page using Twitter’s Card Validator tool but I was unable to replicate the issue. The image is being shown in the card preview.

    Please have a look at this screenshot for a quick reference:
    https://i.rankmath.com/AzjElu

    However, the image was getting cut from the sides. Upon checking the page’s source, I found that the image that you’ve set as the social image has dimensions 1024px X 310px. The recommended dimensions are 1200px X 630px.
    image of the og tags.

    Please add the image of the recommended dimensions to fix the issue.

    Hope that helps.

    Thank you.

    Steven

    3 years, 5 months ago

    Rank Math business

    I don’t know what’s going on but it’s working now. Thanks, Steve

    Ankit

    3 years, 5 months ago

    Rank Math business

    Hello,

    That must be most probably of the cache issue, I am glad that the issue is resolved now.

    Please do not hesitate to let us know if you need our assistance with anything else. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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