Internal links data not accurate

#224279
  • Resolved Chris Njigha

    4 years, 5 months ago

    Rank Math free

    Hi,

    I am using the rank math plugin. Lately I have noticed that the internal link information for each of my posts is not accurate. When I go to update one post with a new internal link, the counter shifts all the internal links to external links. For example, initially one post had 4 internal links, 10 external links. After adding the new internal link, the counter shifted to 1 internal link, 14 external links. Very weird.

    I tried clearing my server, CDN, and browser cache. No help. I also tried deleting the internal links data under site tools. Now all the counters read zero. So not sure what’s supposed to happen next to get all the numbers back accurate again.

    Please advise
    Thanks
    Chris

Viewing 1 replies (of 1 total)
  • Prabhat

    4 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Could you please confirm if you’re using any page builders? If yes, then please let us know the name of the page builder.

    As you’ve cleared the internal links data, please update some of the affected posts and see if the link counter shows the correct numbers.

    If the issue persists, then assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    Thank you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Internal links data not accurate’ is closed to new replies.