I’ve done some more testing and it only gets stuck on Post Meta. If I disable post meta update then it completes as expected.
Hello,
Thank you for contacting us and we regret the inconvenience caused.
Could you please let us know if there are any errors shown when the import fails?
If you use the troubleshooting mode of the Health Check plugin, and even if you deactivate all the plugins, the website would appear the same to the visitors i.e, the changes are only visible to site admins.
However, I suggest you create a staging website and replicate the issue there. Further, try to import the data by deactivating the plugins. This would ensure that your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Hope that helps.
Thank you.
There are no errors, it simply freezes at different points in the process. I’ve tried it dozens of times, never any errors.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have updated the hidden fields
Hello,
I have successfully imported Yoast Post Meta Data by heading over to WP Dashboard > Rank Math > Status & Tools > Import & Export > Other Plugins. Could you please check if everything is imported and working as expected?
Looking forward to helping you. Thank You.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
