Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please add your values in the correct format for your schema:
https://i.rankmath.com/jZbYuD
If you have already done so, please make sure that you have the latest version of the plugins, themes, and of WordPress (please update if not yet). If yes, we can check for plugin errors and see if that is the case, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please feel free to contact us back if you need further assistance.
Thank you.
Hi there
do your read my ticket carefully?
If yes, does your solution work for all of my posts or just for one of them?
If you don’t, as I said before I read and check some of the solutions on your website for this issue and every one of them said as your solution to “add your values in the correct format for your video schema”.
please don’t think everyone is a technician.
whenever a lot of people have this problem you have to fix this by yourself nor by people!
Hello,
Thanks for getting back.
Can you please share some affected URLs in the sensitive data section so we can check? The Video Schema automatically takes the publish date of your post as the Upload Date and converts it into the ISO-8601 format.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back.
I can check that the format is incorrect for the Video Schema being added by Rank Math. By default, it takes the published date and the published date format is correct. You also have an additional Video Schema that is being added by some other plugin or your theme. To check this further we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Upon checking your site, I have noticed that the page linked here are using two video schemas and one is not from Rank Math. I would recommend that you check it and consider using one video schema type of the same video file within your page.
To be able to use the date formart section in the video schema you need to upgrade to the Pro version. See more details here: https://rankmath.com/kb/video-schema/#num-4-upload-date-pro
Hope this helps. Please let us know if you have any other queries for us.
Thank you.
Which link has two video schemas? I check them out and no one has two video schemas.
So you made a plugin that in the Free version I’m getting some errors for “fix Date/time not in ISO 8601 format in the field” and If I want to fix them I have to upgrade to the Pro version!
Is this a solution for people?
Hello,
I checked some of your links and indeed they have two video schemas. Precisely, there are multiple schema sections on your website.
Also, your website has duplicate meta OG tags.
You can have a look at the screencasts in the sensitive data section of this ticket.
Duplicate schema sections might confuse the search engines and may result in negatively affecting the SEO of the website, and the duplicate OG tags might confuse the social media platforms about which tags to honor when your website is shared.
To check the issue further, I logged into your website’s admin area but the Health Check troubleshooting plugin is not working properly on your website.
In this case, I suggest you create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Thanks for showing me where is the problem
I can’t make a staging WordPress for now but after watching you screen record I’m searching in my theme options and find this (screenshot below)
I turned that off
Does this remove the JSON Shecme on the older posts or generally does this fix the problem?
https://prnt.sc/181tqlq
Hello,
I checked the page again, and unfortunately, the issue still persists.
Still, there are duplicate OG and schema sections on your website.
I’ve added the screenshots in the sensitive data section of this ticket.
There might be another plugin causing the issue. You may disable the plugins one by one, and at the same time, check the website’s source to see if the duplicate OG tags and the schema sections are removed.
Hope that helps.
Thank you.
I think I fixed that and now there is just an OG:image and application/ld+json.
would you please check that to make sure we fix the problem?
Hello,
Yes, the issue is fixed but your website is cached. Please clear your website’s cache and then you can test the pages in Google’s Rich Results testing tool: https://search.google.com/test/rich-results
Please let us know how that goes.
Thank you.
When I removed Duplicated Schemas on Rank Math Plugin and now I checked the Google Console to see if there any problem or not and saw it decreased to just 8 problems as you see in this screenshot
https://prntscr.com/182oipb
so is there any way to fix “Date/time not in ISO 8601 format in the field “uploadDate” manually for these 8 posts?
Please give me a step-by-step instructions.
Hello,
Sorry for the delay and any inconvenience that might have been caused due to that.
I was able to check that you are using Rank Math PRO and have added the uploadDate inside the Video Schema:
Please edit the posts and then edit the Video Schema from the Schema tab of Rank Math’s meta box. Remove the date from the Upload Date field so the Video Schema can fetch the date automatically in the correct format.
I have done this for one of your posts and you can check that the issue is resolved for that. Please check the screenshot that I have attached in the sensitive data section.
Hope this helps. Let us know if you need any further assistance.
