WPBakery and RankMath conflicts in Frontend Editor

#2203
  • Resolved Heiko

    5 years, 8 months ago

    Rank Math free

    You guys were nice enough to help me with an issue we had with the Jobsoftware we are using before, however now another issue has come up with this software and WPBakery…

    The software/theme has WPBakery included and has several elements built into WPBakery which directly use the JS Jobs plugin details as visual elements to use in WPBakery.

    However with RankMath activated, some of these visual elements do not fully work, while when RankMath is deactivated they work fully.

    For example, with RankMath activated I can not pick URL’s or links from within these elements, however if I deactivate RankMath it works fine…

    I included links and access details in the sensitive area for you to have a look.

    Thank you very much,

    Heiko

    • This topic was modified 5 years, 8 months ago by Michael Davis.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have just logged in to your site but I could not reproduce this issue on the page mentioned, I was successful in entering new links to the elements. I have a attached a screen recording on the sensitive data section.

    Please investigate whether the issue could be as a result of some cached JS on your browser by loading this page from an incognito window or another browser.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Heiko

    5 years, 8 months ago

    Rank Math free

    Hello Michael:

    Thanks for looking into it, however I have the same problem still, I tried with cleaned up caches now on three different browsers (Edge, Opera and Firefox) and on all three the same issue, nothing happens if I click on SELECT URL in either of the two elements…

    Heiko

    • This reply was modified 5 years, 8 months ago by Heiko.
    Michael Davis

    5 years, 8 months ago

    Rank Math pro

    Hello,

    Thank you for the response.

    I am sorry that I had missed the frontend editor part on your ticket. I have now been able to reproduce the JS errors on the page. I have gone ahead and alerted our developers about this conflict and we will be digging deeper into this and then get back to you.

    We regret any inconvenience caused. Thank you.

    ​​​​​​

    RankBot

    5 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘WPBakery and RankMath conflicts in Frontend Editor’ is closed to new replies.