Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
We deeply apologize for the inconvenience. We are constantly improving our support page and your input is valued.
The PRO category is exclusive for PRO and Business users only, you won’t be able to see that ticket if you change the category.
With that said, I have escalated your issue to our dev team to check on this.
Looking forward to helping you.
Hello,
Just to add, we have changed your ticket category back to “Free” so you should be able to access it.
We are working on improvements to this specific area in our support forum to prevent this type of situation in the future.
Thank you once again for your input.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
