problem with schema edittor/generator

#219178
  • Resolved buntarbg

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have questions about the schemas editor and the presence of my website! I do everything necessary to get all my products in the scheme of your proposals and really, they are already starting to appear in search! However, when they are displayed, the result is that the price of the product is in dollars, which is not true and I have set another currency (BGN) separately, I tried to change the different currency but the price is always shown in dollars!

    The second problem is that the images are terribly blurred! my images are not! at all they are of perfect quality! it looks very bad both on the PC and on the phone … I will attac you a photos for both problems…

    I hope you will help me! Greetings!

Viewing 15 replies - 1 through 15 (of 18 total)
1 2
  • Reinelle

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please also share the affected URL to check so we can check and advise accordingly?

    Looking forward to helping you.

    Thank you.

    buntarbg

    3 years, 6 months ago

    Rank Math free

    https://ibb.co/k6M4yQJ

    Brian

    3 years, 6 months ago

    Rank Math free

    Hello,

    Thank you for getting back to us.

    Upon checking most of your products they do have the BNG as the currency here. Please see the screenshot: https://i.rankmath.com/sH2bs3

    Would you mind sharing the product which shows the currency as USD? We would like to check more about this.

    Looking forward to helping you.

    buntarbg

    3 years, 6 months ago

    Rank Math free

    ReHello,

    the my website is https://buntar-bg.com/

    I have talk before with some of your team for an problem with redirections in the my website which were too many ( praticaly, because I have to changed the products “slugs” with cyrillic letters, the RankMath takes them and makes them a code, and so its make redirections ) and we have stopped redirections… but now I’m seen that when I reactivated the redirections, the problem with my images on google(which I mentioned above) is resolved… only the price that is in USD is strange, because I haven’t USD in my website( I have BGN – lev* )…
    Please if it possible, take a look to how your plugin is performing on the my website, I’m interested to work with your services for a long therm, and I’m considering the PRO”plans as well… but I have to make sure that Rank Math works properly with my website …

    Greetings!

    https://ibb.co/Hg6jyJr

    Brian

    3 years, 6 months ago

    Rank Math free

    Hello,

    Thank you for getting back to us.

    On checking your screenshots it is true that they show the wrong currency. They may be showing so also due to the keyword used. On my end, they show the actual currency.

    However, to confirm this we would need the actual product URLs of these affected products to check what currency you are using even within the schema.
    Please insert them in the sensitive data section.

    We are looking forward to helping you.
    Thank you.

    buntarbg

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    buntarbg

    3 years, 6 months ago

    Rank Math free

    I attached 5 random links to my random products that appeared in my Google research…

    Miguel

    3 years, 6 months ago

    Hello,

    Thanks for getting back to us.

    We tested the products you included in the sensitive data section and all of them have duplicate Product Schema applied to them.

    Please make sure that you have only plugin outputting Schema on your products otherwise this is bound to cause some issues.

    Hope this helps solve your issue.

    Don’t hesitate to get in touch if you have any other questions.

    buntarbg

    3 years, 6 months ago

    Rank Math free

    I absolutely have only your plugin for SEO optimisation… Please suggest me what can be the motive for duplicate Product Schema? What else can be… the theme MOllA? Error maked from your plugin? What else? I haven’t use others and search to make something interesting with your one! At the moment its that happening is really strange!

    buntarbg

    3 years, 6 months ago

    Rank Math free

    …also! I want to ask if yuo have the mountly PRO plans prices or just annual? I need it only for the my website.

    Reinelle

    3 years, 6 months ago

    Hello,

    Thank you for your patience.

    The duplicate Product Schema is being generated by one of your plugins or active theme. To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know if you have found the culprit.

    Currently, we do not have a monthly subscription plan. Rank Math PRO and Business comes with a yearly billing policy.

    I hope that helps.

    Thank you.

    buntarbg

    3 years, 6 months ago

    Rank Math free

    I’m really not sure, but I can’t find any conflicts!

    One more thing! I’m thinking that I have problem with my cirrylic names of the slugs! I giving too many redirections! it’s that problem? how to resolve it? as I said before, when the redirections is stopped, my images is not loading from google!

    https://ibb.co/51hGMNz

    I’m also not sure for the resion, because I need to shange too many slugs, and if its a good idea to activate some options here: https://ibb.co/c3rq67p ..or not

    I’m really in trouble unfortunately!

    Thanks!

    Reinelle

    3 years, 6 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    buntarbg

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    buntarbg

    3 years, 6 months ago

    Rank Math free

    Done .. I do not hesitate, I sent you the necessary data, I hope they are right and enought! Like I said, I think I’ll work with you for a long time, so if you can look at the general presentation of the plugin with the website, some recommendations, troubles, etc. I will be very grateful to you!

    RankBot

    3 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 18 total)
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The ticket ‘problem with schema edittor/generator’ is closed to new replies.