Hello,
Thank you for contacting us and we regret the inconvenience caused.
As you’ve posted this ticket, I’m assuming you have access to the admin area of your Rank Math account.
Could you please describe the error displayed while trying to login? You can also share a screenshot of the error using a tool like imgur.com as it’ll help us understand the insights of the issue.
Also, could you please try to login using another web browser or the incognito mode of your browser and see if the issue is fixed?
Looking forward to hearing back from you.
Thank you.
Yes, i have access to my account but it seems it is a new one. My account was connected with my website and now it says “no connected website found”.
I believe i did a mistake while i was doing the log in. instead of entering my email and password perhaps i’ve created a new account. Is that possible? The website that was connected to my account was sailingbubbles.com
Hello,
Thank you for the follow-up.
You will need to sign up before creating a new account in Rank Math.
If your website is not showing in your Rank Math account, please reconnect them by following the steps in this link:
https://rankmath.com/kb/website-not-shown-in-account/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
