Hello,
Thanks for contacting us. Sorry for the delay and any inconvenience that might have been caused due to that.
Can you please share a screenshot of the redirection setup in the sensitive data section so we can check? You can use a tool like https://imgbb.com/ to share the screenshot.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have placed 5 images with links to two images that have been deleted from my site and converted into an article, but the conversion did not work!
Knowing that I tried to access one of the links of the deleted images from the incognito browser Google Chrome, but it still appears on my site despite deleting it and converting it to another link!
Hello,
It seems like you marked this ticket as Resolved. If a ticket is marked Resolved, then we lose access to the sensitive data section (containing the screenshots).
I’ve removed the Resolved status from the ticket.
Please share the screenshots again.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for getting back to us.
Usually, Rank Math does not redirect links or files which are not within WordPress. The image links appear to be within the server end as you can note from the image URL it contains the file path of the image.
If you want to redirect such links you may have to use the .htaccess file to do so since they are within your host end. You may contact your host on how to achieve such redirections.
We hope this provides more insight. Please let us know if you have any other questions for us.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
