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Hello,
I’ve read all of the posts and can’t figure out what is wrong. I tried a new admin user, another device, incognito, Chrome, Opera, Edge. None of them let me access the setup wizard.
What can I do?
EDIT: I am running WP 5.2 and not WP 5.3. Could this cause the error?
EDIT2: Updated to WP 5.3, no effect. Still getting the same error.
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Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Sorry, you are not allowed to access this page.’ is closed to new replies.