Can’t Activate Plugin

#215297
  • Resolved Bao Tran
    Rank Math free

    Hello,

    I really love your plugin, everything it’s good. But for now, I have a problem.

    When I tried to activate this plugin, it said “The plugin was not activated due to an unfixable error.”

    And it sent to me an error

    Thông tin lỗi
    ================
    Có lỗi E_ERROR tại dòng 642 trong file: /home/nailtalk/noirpvp.com/wp-content/themes/mts_reader/includes/admin/class-mts-rmu.php. Thông báo lỗi: Uncaught Error: Class "DOMDocument" not found in /home/nailtalk/noirpvp.com/wp-content/themes/mts_reader/includes/admin/class-mts-rmu.php:642
    Stack trace:
    #0 /home/nailtalk/noirpvp.com/wp-includes/class-wp-hook.php(292): MTS_RMU->filter_plugins_popup()
    #1 /home/nailtalk/noirpvp.com/wp-includes/plugin.php(212): WP_Hook->apply_filters()
    #2 /home/nailtalk/noirpvp.com/wp-admin/includes/plugin-install.php(150): apply_filters()
    #3 /home/nailtalk/noirpvp.com/wp-content/plugins/wp-last-modified-info/inc/Core/Backend/PluginsData.php(88): plugins_api()
    #4 /home/nailtalk/noirpvp.com/wp-content/plugins/wp-last-modified-info/inc/Core/Backend/PluginsData.php(259): WplmiCoreBackendPluginsData->call_api()
    #5 /home/nailtalk/noirpvp.com/wp-includes/class-wp-hook.php(292): WplmiCoreBackendPluginsData->update_action()
    #6 /home/nailtalk/noirpvp.com/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()
    #7 /home/nailtalk/noirpvp.com/wp-includes/plugin.php(484): WP_Hook->do_action()
    #8 /home/nailtalk/noirpvp.com/wp-admin/includes/class-plugin-upgrader.php(371): do_action()
    #9 /home/nailtalk/noirpvp.com/wp-admin/includes/ajax-actions.php(4460): Plugin_Upgrader->bulk_upgrade()
    #10 /home/nailtalk/noirpvp.com/wp-includes/class-wp-hook.php(292): wp_ajax_update_plugin()
    #11 /home/nailtalk/noirpvp.com/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()
    #12 /home/nailtalk/noirpvp.com/wp-includes/plugin.php(484): WP_Hook->do_action()
    #13 /home/nailtalk/noirpvp.com/wp-admin/admin-ajax.php(187): do_action()
    #14 {main}
    thrown

    Sorry, it’s not in English.
    I tried reinstalling the theme, installing the old version of the plugin but it still doesn’t work 🙁

    Can you help me?
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ankit
    Rank Math business

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Could you kindly create a backup of your site and add your FTP details in case something happened we can revert your site back?

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit
    Rank Math business

    Hello,

    Thank you for your reply.

    There are various technical requirements that your website should qualify for Rank Math to function correctly.

    compatibility

    And it doesn’t look like your website is matching the technical requirements, See the screenshot below:

    Kindly get in touch with your host and ask them to activate the extension mentioned.

    I hope that helps. Thank you, and looking forward to your update.

    Omg, it’s actually my bad 🙁

    Recently, I upgraded my website to PHP 8.0 but didn’t enable those extensions

    Thank you so much!!!

    Ankit
    Rank Math business

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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